Scenario
Customer-support agent framework recommendation
Support agents usually need retrieval, escalation, tool calls, audit logs, and repeatable state transitions. LangGraph is the safest default when the workflow has clear stages and failure paths.
Recommended
LangGraph
Runner-up
OpenAI Agents SDK
Scenario-specific FAQs
Why not CrewAI for support?
CrewAI can prototype support roles quickly, but production support usually needs deterministic escalation, state checkpoints, and tight tool permissions. LangGraph gives more explicit control over those transitions.
When would OpenAI Agents SDK win?
OpenAI Agents SDK can win when the stack is OpenAI-only, the team wants less framework glue, and the workflow does not need custom checkpointing or a provider-neutral runtime.